Frequently Asked Questions
Everything you need to know about shopping with NUMI KOREA
Where are NUMI KOREA products shipped from?
All our authentic collections are shipped directly from our distribution centers in Seoul, South Korea, to ensure the highest quality and freshness.
How long does international shipping take?
Standard international shipping typically takes 7 to 14 business days, while express options are available for delivery within 3 to 5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return request.
Are all products sold on NUMI KOREA authentic?
Yes, we guarantee 100% authenticity. We source our products directly from authorized brand manufacturers and official distributors in Korea.
Will I have to pay customs duties or taxes?
Import duties and taxes are determined by your country's customs office and are the responsibility of the recipient. Please check your local regulations for more details.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.